The Chapters Indigo Review Package is perfect for Canadian authors* who want to produce a high-quality book and have the tools they need to make a great first impression in their local book market. We’ve partnered with Chapter Indigo, Canada’s largest book retailer, to give you the chance to potentially stockpile your book in-store. Once your book is available for purchase, we will send a custom-designed sales sheet (a one-page document that provides all the details about your book) to Chapter Indigo for stocking consideration. has a consumer rating of 1.76 stars out of 107 reviews indicating that most customers are generally dissatisfied with their purchase. Consumers complaining about often mention problems with customer service, credit cards and business days.’s music ranks 177th among other sites.

I have a confirmed paid order which was expected on 10th February. IndiGo claims cyber security issues in the last 7 days. There is never a manager available to help. No one calls back. I have 4 incident numbers and I have been promised a call back within 1-4 hours each time. No one calls or comes back. daylight robbery. Now one work is over and they can’t help customers or provide any alternative.

Zero Customer Service

I have bought many books from here before, but I have never been more dissatisfied than now. One of the books I ordered is of the worst quality. I couldn’t believe they would send a book like that. The pages are uneven, and it looks like they weren’t cut properly. When I contacted customer care, they said they would get back to me within 24-48 hours. Not done. There was a delay in sending the books as well. I contacted them about this since they were a gift, but they never resolved it. I have another book I’m looking forward to that was supposed to be here two days ago. Still not here. I am very dissatisfied with their customer service and book quality.

FAQs on

Is Chapter Indigo a Canadian Company?

Chapters Inc. is a Canadian big box bookstore banner owned by Indigo Books & Music. Formerly a separate company that competed with IndiGo, the combined company has continued to operate under both banners since their merger in 2001.

Is Coles’s Chapter the same as Indigo’s?

Coles is a Canadian bookstore chain owned by Indigo Books & Music. Coles currently serves as Indigo’s brand for small-scale bookstores in locations such as shopping malls.

Is Chapter Indigo a public company?

Indigo is a publicly traded Canadian company listed on the Toronto Stock Exchange (IDG). As the largest book, gift and speciality toy retailer in Canada, Indigo operates in all provinces and one territory under various banners including Indigo, Chapter, Coles, IndigoSpirit and The Book Company.

Can you return a fully booked book?

Yes, you can request cancellation of a restocking order but note that change of mind is not considered a valid reason for cancellation. Cancelled pre-orders will be refunded as Rewards Points, which you can use to shop on our website.